Our leadership team is driven by Key Performance Indicators to focus our team on Quality, Cost, Delivery and Service to insure that our customers are fully satisfied.
Uni-Grip is fundamentally committed to continuous improvement. 100% product quality is our goal. ISO 9001:2015 standards fortify and guide everything we do. We hold to some of the tightest tolerances in the rubber and plastic profile extrusion industry. Uni-Grip employs both manual (visual, micrometers, and densimeters) and automated inspection (Keyence and Starrett) technology to ensure products conform prior to shipment. We make sure it's right before it goes in the box.
Uni-Grip launches new products and programs through a series of checklists that guide our cross-functional team to eliminate waste. It is the objective of APQP at Uni-Grip to maximize engineered quality while minimizing excessive labor, scrap, and inventory. We use continuous and periodic dimensional measurements to link our dimensional measurements to our specifications to insure repeatability and continuous fit / function. Continuous Improvement is critical to our leaders, our management, our ISO Quality System, and our entire team.
We expect to have 100% on-time delivery—it's our commitment to you. Our team works hard to utilize our advanced ERP software to insure raw materials are supplied and finished goods are produced to meet demand. The internal systems at Uni-Grip ensure our Quality, Production, Sales, and Customer Service teams are synchronized to meet and exceed delivery expectations of the customer.
Our dedicated and skilled teams are committed to superior Quality, competitive Costs, and on-time Delivery. Customer service starts before the sale, and continues during and after delivery of a purchase. We work hard to win new projects with competitive costs for tooling and extruded product. Once the sale has been made, service continues with active communications, follow-up, and responsiveness. When issues occur and expeditious action is necessary, Uni-Grip calls upon multiple team members that work to solve problems through 5Y and 8D processes. Concurrently, other equally empowered leaders work to get product qualified and shipped to the customer. Customers enjoy our willingness to share our many skills like tool design, production quality systems, quality analysis toolbox, and in-depth raw material knowledge. Highly skilled and experienced engineers apply scientific extrusion processing methodology to insure that products will run accurately and with sustained repeatability.